Privacy Policy

Effective Date: 23-2-2015

EMUTAX Accounting (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This Privacy Policy explains:

  1. What personal information we collect

  2. How we use and disclose it

  3. How we protect it

  4. How you can access and correct your information

  5. How to lodge a privacy complaint

  6. Our contact details

1. Collection of Personal Information

We collect personal information necessary to provide our accounting and tax services to you. This may include:

  • Identity & Contact Details: Name, ABN/ACN, date of birth, address, phone, email

  • Financial Information: Bank account details, transaction history, tax file number, income and expense records, BAS/GST information

  • Employment & Payroll Data: Employee names, TFNs, superannuation fund details, payroll records

  • Business Details: Entity type, trading name, industry sector, financial year end

  • Communication Records: Emails, meeting notes, phone recordings (with consent)

We collect information directly from you (via forms, emails, phone calls) and, where necessary, from third-party sources such as the ATO online services, ASIC registers, and your authorized representatives.

2. Use of Personal Information

We use your information to:

  • Provide accounting, bookkeeping, BAS preparation and lodgment, tax return preparation, payroll, and advisory services

  • Communicate with you about your engagement, deadlines, and service updates

  • Comply with legal and regulatory obligations (e.g. ATO reporting, ASIC filings)

  • Manage our client relationships and invoicing

  • Improve our services, software integrations, and client support

We will not use your information for unrelated purposes without your consent.

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Government & Regulators: Australian Taxation Office (ATO), ASIC, TPB, and other regulatory bodies as required

  • Service Providers: Cloud accounting platforms (e.g. Xero, Akaunting), payment processors, IT support, and professional advisers (auditors, lawyers)

  • Our Partners: Registered BAS Agents or Tax Agents who co-sign or quality-assure lodgments

  • Related Entities: For internal administration and group reporting

All third-party recipients are required to handle your information in accordance with this policy and the APPs.

4. Storage & Security

We store your information in secure, encrypted systems (cloud and on-premise) with access controls, regular backups, and industry best practices for cyber security.

  • Access Controls: Only authorised personnel can access your data.

  • Encryption: Data at rest and in transit is encrypted using up-to-date standards.

  • Retention: We retain records for a minimum of 5 years (or longer if required by law) then securely destroy or de-identify them.

5. Access & Correction

You have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate or incomplete information.

To make a request, please contact us (see Section 7). We will respond within 30 days. If we refuse your request, we will give you written reasons.

6. Complaints & Dispute Resolution

If you have a privacy concern or complaint, please:

  1. Contact our Privacy Officer (see Section 7) with details of your complaint.

  2. We will acknowledge receipt within 5 business days and investigate within 30 days.

  3. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

Privacy Officer
EMUTAX PTY LTD
Address: 9 Harraden Street, Oxley,Brisbane QLD 4075
Email: info@emutax#com#au
(please change “#”to the “.”)
Phone: (07) 5235 6634

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.emutax.com.au/privacy.

By engaging our services or using our website, you consent to the collection, use, and disclosure of your personal information as described above.